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Neteon Technologies, Inc is a leading Industrial Networking specialist with the same core goals bringing customers the same loyal and professional service since October 2002. We are proud of what we have become today and where we are headed in the future.
About Us
Customer Service
Neteon Service PledgeHere at Neteon Technologies, Inc., we sincerely believe that if we do not provide the best value for our customers, then we are not doing our job. Everyone at Neteon works hard everyday to provide the best Customer Service, Professional Expertise, and Intelligence of products so you can have the most successful projects. There are several things that set us apart from our competitors. Most importantly, we have live technical support during our regular business hours. We have offices on the east and west coast to provide faster processing and shipping, and most items ship within 24 hours of placing your order. In addition, we offer a 30-day Evaluation Program fpr testing products before purchasing. Every customer is very important to us. We promise to not only deliver products, but also care. | Neteon Difference
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Company FAQ's
Online Security Protecting your online ordering information is our priority. We use industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. You can read our full Privacy Policy which explains this in detail. Payment We accept Visa, MasterCard and American Express credit payments, wire transfers and purchase orders from Federal and State government agencies, schools, university, research facilities and major corporations. We also offer a Net30 open credit account to qualified customers. Please contact us for details. Most in-stock items can ship with in 24 hours of your purchase. If your order is placed by 3:00pm ET and your item(s) are in stock, your item(s) will ship out that same day. If you have a large quantity order, please contact our sales staff for availability and delivery schedule estimate. All orders are shipped FOB New Jersey. For Canadian Customers Upon request, we can provide CCI (Canadian Custom Invoice) and NAFTA Certificate of Origin documents to speed up custom clearance process for shipments going to Canada. If you require large quantities or are unsure about a product, please take advantage of our 30-day evaluation program. The purpose of the 30-day evaluation is to allow our customers to test products before committing to a large quantity purchase. We want to ensure we are providing the right solution for our customers. Please contact us if you have an question about our 30-day evaluation program. sales@neteon.net During regular business hours there will always be an engineer available for support. Your call will always be answered by a live person and you will never get a machine during these hours. You can call us from 9am-6pm Eastern time, or email your request to support@neteon.net. Support Ticket System Our support ticket system is a new feature which allows our customers who have technical and support questions to directly talk back and forth to our support engineers. Under your Account, you can file for a case and our support team will respond ASAP. You can respond back and forth until your request is fulfilled. Order and Processing We pledge to give you fast and up-to-date order and processing with updates and notifications. We now have offices in both New Jersey (headquarters) and California. Our new Jersey office covers the Eastern and Central states, while our California Office covers all Western states. This allows us to cover the whole country easily which is a great benefit for our customers. Return Policy • Regular returnable items can be returned for refund within 30 days of the invoice date. After 30 days, due to manufacturer's various restrictions, please contact our sales team for details. Dead On Arrival (DOA) Products In the rare event when you receive a DOA product, please contact us within 30 days of the invoice date and we will assist you to expedite the return and replacement process immediately.
Warranty Our products are sold with 1 to 5-year manufacturer warranty effective from the date of your purchase. Please always reserve the product invoice for the warranty record. The warranty covers both parts and labor under normal operating condition as defined in the product user manual. Repairs For any defective product, please contact our sales staff to obtain assistance, RMA number and return instructions. Notice Product prices and specifications are subject to change without prior notice and we reserve the right to correct any un-intentional typographical errors. |
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