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Manufacturer's Warranty Policy

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MOXA Warranty Periods

ProductProduct LineWarranty Period
Industrial Ethernet SolutionsIndustrial Core Switches5 Years
Rackmount Ethernet Switches
DIN-Rail Ethernet Switches
Industrial PoE Switches
EN 50155 / IEC 61850-3 Ethernet Switches
Industrial Secure Routers
Ethernet Media Converters
Industrial Ethernet Gateways
Industrial Wireless LAN
Industrial Cellular Devices
Industrial ComputingEmbedded RISC Box Computers5 Years
Embedded x86 Box and Marine Computers3 Years
Panel Computers*3 Years for computer systems, 1 Year for LCD panels
Displays1 Year
Serial ConnectivitySerial Device Servers5 Years
Industrial USB Devices
Multiport Serial Boards
Media Converters
Embedded Networking Devices
IP SurveillanceHD IP Camera5 Years
SVGA IP Camera3 Years
Speed Dome Cameras3 Years
Video over IP Servers5 Years
Remote AutomationMicro RTU Controllers (excluding models with relays***)5 Years
Ethernet Micro RTU Controllers (excluding models with relays***)5 Years
Ethernet Remote I/O Modules (excluding models with relays***)5 Years
Modular Remote I/O Modules2 Years
Modular RTU Controllers5 Years
Serial Remote I/O Modules (excluding models with module expansions)5 Years
 
Note:
*The warranty period for the MPC-122-K series is 1 year.
** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items:
a. Fans
b. Shutters
c. Zoom lenses (VP-1214MPIR, VP-3112MPIR and VP-3113MPIR remain 5-year warranty)
d. DC-Iris, P-Iris lenses
e. PAN, TILT, and lens motors / mechanisms
f. Slip rings
*** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years.
 
PeripheralsWarranty Period 
Batteries1 Year 
DIN-Rail Power Supplies3 Years 
Fiber Patch Cords, SC to ST Duplex Adapters1 Year 
Hard Drives & Solid-State Drives*Original manufacturers' warranty period 
Power Adapters**1.5 Years 
Serial Connection Boxes (excluding C32020T)1 Year 
Serial Connection Cables5 Years 
SFP Ethernet Modules***5 Years 
PT ScannersOriginal manufacturers' warranty period 
Wireless and Cellular Antennas/ Accessories / Modules1 Year 
 
Note:
* The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables.
** The warranty period for power adapters starts from the manufacturing date marked on the unit label.
*** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years.

Hirschmann Warranty Periods

Managed SwitchesCurrent WarrantyLifetime Eligible
SPIDERS5 years-
RS25 yearsY
RS2xx, RS3xx, RS4xx5 yearsY
GECKO5 yearsY
RSP / RSPL / RSPS / RSPE / RSPM5 yearsY
RSR5 yearsY
RSB205 yearsY
MS20, MS30, MSP and modules5 yearsY
MACH 100 and modules5 yearsY
MACH 10005 yearsY
MACH 4000 and modules5 yearsY
RED255 yearsY
GREYHOUND5 yearsY
OCTOPUS5 yearsY
 
Wireless  
BAT-C-xx5 years-
OpenBAT-R - BAT-Rxx5 yearsY
OpenBAT-F - BAT-Fxx5 yearsY
BAT Controller5 years-
Antennas2 years-
 
Fieldbus and Series Fiber Interfaces  
OZD and OZDV5 yearsY
 
Security  
EAGLE One, EAGLE 20/305 yearsY
TOFINO XENON5 yearsY
 
Software  
-6 months-
 
Accessories  
19'' Rack DIN Rail Adapter2 years-
ACA Configuration Adapter2 years-
DIN Rail Mount Kits2 years-
SFP and XFP Transceivers2 years-
Power Cables2 years-
Antennas2 years-
All Power Supplies2 years-
 
* This Lifetime Warranty Applies to Purchases Made After May 1, 2011 and Registered Within Six Months of the Purchase Date. Click Here

Sierra Warranty Periods

Product CategoryProduct LineWarranty Period
AirLink Routers & GatewayAirLink RV503 Years
AirLink GX450
AirLink GX400
AirLink LS300

Digi Warranty Periods

Product CategoriesWarranty Period
TransPort® WR44 R and ConnectPort® X5 R3 years
XBee, XTend, XPress, XStream, and XCite1 year
Rabbit1 year
Wireless Routers and Gateways5 years
Wireless Modems and Peripherals except XBee5 years
Console Servers5 years
Serial Servers5 years

Lantronix Warranty Periods

Product NamesWarranty Period
EDS-MD5 years
EDS8PR / 16PR / 32PR2 years
EDS8PS / 16PS2 years
EDS1100 / EDS21002 years
EDS41002 years
IntelliBox®-I/O2 years
MSS41 year
SecureBox® SDS11012 years
SecureBox SDS21012 years
UDS11002 years
UDS21002 years
UDS1100-IAP2 years
WiBox®2 years
WiSpan2 years
XPress-DR+2 years
XPress-DR1 year
XPress-DR-IAP1 year
XPress-Pro SW2 years

Atop Warranty Periods

Product CategoriesWarranty Period
Ethernet Switches5 years
Wireless5 years
Serial Device Servers5 years
Modbus Gateways5 years
Embedded Device Servers5 years
DIN-Rail Power Supplies3 years
Power Adaptors1 year
Antennas1 year
Other Accessories1 year

Planet Warranty Periods

Product CategoriesWarranty Period
Media Converter2 years
Ethernet Extender2 years
Chassis2 years
Ethernet Switch3 years
Video over Fiber2 years

Advantech Warranty Periods

Product CategoriesWarranty Period
Ethernet I/O2 years
Serial I/O2 years
USB I/O2 years
UNO Computer2 years
Wireless AP/Bridge/Client2 years
Ethernet Switch2 years
Gigabit Ethernet Switch2 years
SFP Module2 years

Sena Warranty Periods

Product CategoriesWarranty Period
Bluetooth Serial Adapater3 years
Bluetooth Embedded Module1 year
Industrial Bluetooth Access Point3 years
Blueooth USB Adapater1 year
External Device Servers5 years
Embedded Device Servers1 year

Etherwan Warranty Periods

Product CategoriesWarranty Period
Hardened Product LineLimited Lifetime Warranty
Industrial Product Line5 years
Commercial Product Line3 years

DIN-Space Warranty Periods

SeriesWarranty
SNAP Patch PanelsLifetime Limited Warranty
SNAP XL Patch PanelsLifetime Limited Warranty
SNAP Cu Patch PanelsLifetime Limited Warranty

InHand Warranty Periods

Product CategoriesWarranty Period
Cellular Product Line3 years