Recently added item(s) ×

You have no items in your shopping cart.

 

SUPPORT RMA and WARRANTY-Neteon

Technical Support

Call Us

888-908-3330

Lets

Chat

RMA Request

* Required Fields

Manufacturer's Warranty Policy

Select a brand logo to view details

MOXA Warranty Periods

Product Product Line Warranty Period
Industrial Ethernet Solutions Industrial Core Switches 5 Years
Rackmount Ethernet Switches
DIN-Rail Ethernet Switches
Industrial PoE Switches
EN 50155 / IEC 61850-3 Ethernet Switches
Industrial Secure Routers
Ethernet Media Converters
Industrial Ethernet Gateways
Industrial Wireless LAN
Industrial Cellular Devices
Industrial Computing Embedded RISC Box Computers 5 Years
Embedded x86 Box and Marine Computers 3 Years
Panel Computers* 3 Years for computer systems, 1 Year for LCD panels
Displays 1 Year
Serial Connectivity Serial Device Servers 5 Years
Industrial USB Devices
Multiport Serial Boards
Media Converters
Embedded Networking Devices
IP Surveillance HD IP Camera 5 Years
SVGA IP Camera 3 Years
Speed Dome Cameras 3 Years
Video over IP Servers 5 Years
Remote Automation Micro RTU Controllers (excluding models with relays***) 5 Years
Ethernet Micro RTU Controllers (excluding models with relays***) 5 Years
Ethernet Remote I/O Modules (excluding models with relays***) 5 Years
Modular Remote I/O Modules 2 Years
Modular RTU Controllers 5 Years
Serial Remote I/O Modules (excluding models with module expansions) 5 Years
 
Note:
*The warranty period for the MPC-122-K series is 1 year.
** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items:
a. Fans
b. Shutters
c. Zoom lenses (VP-1214MPIR, VP-3112MPIR and VP-3113MPIR remain 5-year warranty)
d. DC-Iris, P-Iris lenses
e. PAN, TILT, and lens motors / mechanisms
f. Slip rings
*** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years.
 
Peripherals Warranty Period  
Batteries 1 Year  
DIN-Rail Power Supplies 3 Years  
Fiber Patch Cords, SC to ST Duplex Adapters 1 Year  
Hard Drives & Solid-State Drives* Original manufacturers' warranty period  
Power Adapters** 1.5 Years  
Serial Connection Boxes (excluding C32020T) 1 Year  
Serial Connection Cables 5 Years  
SFP Ethernet Modules*** 5 Years  
PT Scanners Original manufacturers' warranty period  
Wireless and Cellular Antennas/ Accessories / Modules 1 Year  
 
Note:
* The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables.
** The warranty period for power adapters starts from the manufacturing date marked on the unit label.
*** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years.

Hirschmann Warranty Periods

Managed Switches Current Warranty Lifetime Eligible
SPIDERS 5 years -
RS2 5 years Y
RS2xx, RS3xx, RS4xx 5 years Y
GECKO 5 years Y
RSP / RSPL / RSPS / RSPE / RSPM 5 years Y
RSR 5 years Y
RSB20 5 years Y
MS20, MS30, MSP and modules 5 years Y
MACH 100 and modules 5 years Y
MACH 1000 5 years Y
MACH 4000 and modules 5 years Y
RED25 5 years Y
GREYHOUND 5 years Y
OCTOPUS 5 years Y
 
Wireless    
BAT-C-xx 5 years -
OpenBAT-R - BAT-Rxx 5 years Y
OpenBAT-F - BAT-Fxx 5 years Y
BAT Controller 5 years -
Antennas 2 years -
 
Fieldbus and Series Fiber Interfaces    
OZD and OZDV 5 years Y
 
Security    
EAGLE One, EAGLE 20/30 5 years Y
TOFINO XENON 5 years Y
 
Software    
- 6 months -
 
Accessories    
19'' Rack DIN Rail Adapter 2 years -
ACA Configuration Adapter 2 years -
DIN Rail Mount Kits 2 years -
SFP and XFP Transceivers 2 years -
Power Cables 2 years -
Antennas 2 years -
All Power Supplies 2 years -
 
* This Lifetime Warranty Applies to Purchases Made After May 1, 2011 and Registered Within Six Months of the Purchase Date. Click Here

Sierra Warranty Periods

Product Category Product Line Warranty Period
AirLink Routers & Gateway AirLink RV50 3 Years
AirLink GX450
AirLink GX400
AirLink LS300

Digi Warranty Periods

Product Categories Warranty Period
TransPort® WR44 R and ConnectPort® X5 R 3 years
XBee, XTend, XPress, XStream, and XCite 1 year
Rabbit 1 year
Wireless Routers and Gateways 5 years
Wireless Modems and Peripherals except XBee 5 years
Console Servers 5 years
Serial Servers 5 years

Lantronix Warranty Periods

Product Names Warranty Period
EDS-MD 5 years
EDS8PR / 16PR / 32PR 2 years
EDS8PS / 16PS 2 years
EDS1100 / EDS2100 2 years
EDS4100 2 years
IntelliBox®-I/O 2 years
MSS4 1 year
SecureBox® SDS1101 2 years
SecureBox SDS2101 2 years
UDS1100 2 years
UDS2100 2 years
UDS1100-IAP 2 years
WiBox® 2 years
WiSpan 2 years
XPress-DR+ 2 years
XPress-DR 1 year
XPress-DR-IAP 1 year
XPress-Pro SW 2 years

Atop Warranty Periods

Product Categories Warranty Period
Ethernet Switches 5 years
Wireless 5 years
Serial Device Servers 5 years
Modbus Gateways 5 years
Embedded Device Servers 5 years
DIN-Rail Power Supplies 3 years
Power Adaptors 1 year
Antennas 1 year
Other Accessories 1 year

Planet Warranty Periods

Product Categories Warranty Period
Media Converter 2 years
Ethernet Extender 2 years
Chassis 2 years
Ethernet Switch 3 years
Video over Fiber 2 years

Advantech Warranty Periods

Product Categories Warranty Period
Ethernet I/O 2 years
Serial I/O 2 years
USB I/O 2 years
UNO Computer 2 years
Wireless AP/Bridge/Client 2 years
Ethernet Switch 2 years
Gigabit Ethernet Switch 2 years
SFP Module 2 years

Sena Warranty Periods

Product Categories Warranty Period
Bluetooth Serial Adapater 3 years
Bluetooth Embedded Module 1 year
Industrial Bluetooth Access Point 3 years
Blueooth USB Adapater 1 year
External Device Servers 5 years
Embedded Device Servers 1 year

Etherwan Warranty Periods

Product Categories Warranty Period
Hardened Product Line Limited Lifetime Warranty
Industrial Product Line 5 years
Commercial Product Line 3 years

DIN-Space Warranty Periods

Series Warranty
SNAP Patch Panels Lifetime Limited Warranty
SNAP XL Patch Panels Lifetime Limited Warranty
SNAP Cu Patch Panels Lifetime Limited Warranty

InHand Warranty Periods

Product Categories Warranty Period
Cellular Product Line 3 years