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Rapid Replacement Service

Our no-hassle Rapid Replacement Service for selective products offers the fastest recovery time for networking equipment failures and reduce unintended downtime for your mission-critical industrial network:

 

To Request Service or More Information 1-888-908-3330
rapidreplace@neteon.net
Covered Product Moxa EDS-500A and EDS-500E Series
More products will be added for this serivce soon
Service Cost Include TWO rapid replacements of covered product still under manufacturer's warranty.  Service cost varies by products
Product Availability Guaranteed product availability of replacement unit
Processing Time Guaranteed replacement unit will be shipped within 1 business day
Shipping Shipping cost included for both next day shipping of replacement unit and return shipping of failed unit
NETEON Simple Swap Include step-by-step instruction to easily replace failed equipment and restore settings
Product Warranty The covered products must be still under manufactuer's warranty coverage at the time of service request.  The remaining warranty coverage of the failed unit will be transferred to the replacement unit
Replacement Unit Could be new or refurbished product
Service Availability Within United States