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Shipping and Return Policy-Neteon

Free Shipping

Free Shipping

We provide free ground shipping for all online orders shipped within the United States.

NO order minimums and NO exceptions.

Same Day Shipping

Same Day Shipping

All in-stock items ordered before 4PM eastern time are shipped the same business day.

30 Days To Return

30 Days To Return

We provide 30 days to return an item, except for special orders, in its original unused condition and packaging.

Once your return is received and inspected, we will process your refund back to the original payment method within 5 to 10 business days.

Ordering

Ordering

To place orders, you can use our secured online shopping cart or contact our friendly sales staff via telephone, email, online chat or fax.

We accept Visa, MasterCard, American Express, Discover, Paypal and most purchase orders from corporations, educational and government agencies.

Net term open accounts are offered to qualified customers with sufficient credit history.

Availability

Availability

All in-stock items usually ship within 1 business day.

For out-of-stock items, we will contact you immediately after receiving your order with estimated delivery time and any alternative option.

You can also cancel if the estimated delivery time does not meet your requirement.

Special Order

Special Order

Our sales team will communicate with you the limitation for cancellation, return and refund of these special orders and obtain your approval before we process these orders:

Custom Order - for products requiring customized hardware and/or software functions

Non Cancelable Non Returnable Order (NCNR Order) - for products manufactured on demand and/or with special instructions